Archive for April, 2008

Pre-Windlight Texture Problems

Tuesday, April 29th, 2008

It has come to my attention that some of my clothing designs or rather the texture used to create them, have been negatively affected by the release of Windlight. I am sure that I am not alone in sharing this bit of woe. All of my designs were created long before Windlight was even in beta or even public knowledge. Due to the lighting restrictions of the time, most designers had to painstaking add in our own shadows and highlights to bring the fabrics and designs to life. Now that Windlight has been released, it is affecting items with dramatic shading and highlighting.

I don’t think this affects every item I have made. At some point in time I will need to do some inspection to see what is affected and what is fine. Unfortunately, I cannot go back and edit most of these pre-existing items without having to redesign the affected items from scratch. I spent some time last night searching for my source files and especially Photoshop Documents etc. I seem to be missing files from my hard drive. One item was brought to my attention, so I searched my design files for it and the Targa file was missing as was the Photoshop Document. The only remnants of the item was the product design for the box. I’m hoping these files got misplaced somewhere and not accidentally deleted during one of my hard drive cleanses.

A Customer Service Solution

Friday, April 11th, 2008

All Deadly Nightshade customer service concerns will be handled by FlipperPA Peregrine during my extended absence from Second Life. I apologize for not doing this sooner and for making light of the situation. Mea culpa!

Flipper will handle failed inventory transactions, refunds and other miscellaneous issues. Because he is not a fashion designer, no modifications will be made to existing items.

If you had a customer service issue previously ignored by yours truly please contact FlipperPA Peregrine and give a detail explanation of the problem and inventory items concerned. Since he is not familiar with my entire collection, please give specific item names i.e. (Deadly NIghtshade) Crimson Contact Lenses as opposed to Red contact lenses. This will make it much easier for him to ameliorate the situation.

Please note: all items in the Deadly Nightshade corset sets are sold separately. Yes, the corset is pictured on the three separate skirts available, but that is primarily because the pictures would have looked stupid without them. Also, the corsets were a reissue from an original design made in 2005.

All items should be Mod/Copy No Transfer. Not all are, especially if they are older. If this is a major concern for you please contact us.

We will not provide customer service for free items.

Please also realize that FlipperPA Peregrine doesn’t log in as much as he used to, but please be patient as it can take up to a week for issues to be resolved.

Thanks,

Jennyfur